FAQs

Below are some commonly asked questions.
If you have any other questions, please contact us at taylorgang@support.sparkart.com.
Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you need further assistance, please email us.

In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days.

Domestic Shipping (US). Our domestic carriers are USPS, UPS, and FedEx. Typical delivery timeframe for in stock items is three (3) to ten (10) business days. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.

International Shipping (Outside The US). The shipping timeframes provided are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

Pre-order Merchandise.  Select items are sometimes available for pre-order. The release date or estimated shipping date for these items will be shown on the product details page for reference. Please be aware that release dates are subject to change.

If you do not receive your order within the time frames above, please contact Customer Service.
  • PayPal
  • Credit cards accepted: MasterCard and Visa Credit cards issued by U.S., Canadian and Japanese banks
We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, or Phone orders.
Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
The transaction will show as "SP * TAYLOR GANG"
If you forgot your password click HERE and click “Forgot Your Password?”. If for some reason you still have trouble logging in, please email Customer Service.
The Taylor Gang Store processes your orders very quickly. If you find that you have made an error with your order, please notify us immediately by contacting Customer Service.

Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.

If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

Sparkart will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) Sparkart is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

Please include the following in your email to Customer Service and in your return:
  • Your order confirmation number
  • Your first and last name
  • Your mailing address
  • Your phone number
  • What you are returning and why
  • How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.

Mail to:
Clique Here, Inc
C/O Taylor Gang Store Returns
2500 Park Central Blvd A1
Decatur, GA 30035

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Items That Cannot Be Returned or Exchanged:

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
  • Underwear or bathing suits
  • Any apparel item deemed by Sparkart to show obvious signs of use
  • Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap)
  • Any downloadable media Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Sparkart's part. 

Sparkart will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Sparkart. Sparkart will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

If you have a promotion or discount code, you may enter it during checkout. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.